We are confident that you will be satisfied with our products. At QMART.CA, we
strive for utmost customer satisfaction and loyalty. It is our goal to earn
your trust and future patronage. We will do our best to provide you with the
most satisfactory shopping experience possible. Only if there is an error on
our part, we will exchange the product or give a credit toward your next
purchase, as soon as we receive the return. This is provided that the product
is returned the same way we shipped it, including packing materials, and that
the item is uncompromised.
You may return the merchandise you purchased within 14 days of the shipment
date. To receive a refund, please make sure you assist us by indicating the
reason for the return or exchange on the back of the original packaging slip.
Also, you must follow the below instructions.
In your e-mail,
please reference your PayPal Transaction number, found in the email you
received confirming your order. If you no longer have that email, please login
to your PayPal account and copy and paste the number from our transaction. No
returns without prior authorization. Return instructions must be followed as
directed. Unauthorized returns are subject to a 15% processing fee and a
$10.00 administrative charge. No exceptions.
For Post
Office Returns:
Should a package sent via the Post Office arrive damaged, please show it to
the driver or your local post office immediately and fill out a claim form.
The post office requires that the recipient initiate the claim. As soon as we
receive the Filled Out Claim Form, we will complete our section of the Claim
Form and send you a replacement. No additional shipping and handling charges
will be assessed for damaged exchanges. No replacements without proof of
damage via a Postal Claim Form.
For UPS and FEDEX Returns:
When a delivery attempt is being made, if your package is in any way damaged
(bent, torn, crushed), please refuse the package immediately and note the type
of damage on the delivery bill. Have the UPS or FEDEX driver sign it,
acknowledging the damage and keep your receipt. Email us immediately to let us
know your package was damaged in transit. A claim will be filed on your behalf
and your merchandise will be replaced. Damaged shipments should be reported
within 5 days of receipt. No replacements without proof of damage.